General Obligations

These are some of the general obligations under the Accessibility for Ontarians with Disabilities Act (AODA):

Including People with Disabilities

People with disabilities must be included when:

  • developing accessibility standards under the AODA
  • reviewing the AODA
  • reviewing public sector accessibility plans
  • building or renovating outdoor public spaces like parks and rest areas
Accessibility Policies

Organizations must develop policies to meet the accessibility needs of people with disabilities. Those with at least 50 employees must document their policies, make them public and provide them in an accessible format upon request.


Organizations must train their employees and volunteers on the AODA and Ontario’s Human Rights Code. Those with at least 50 employees must keep a record of this training.

Plans and Reports

Organizations with at least 50 employees must post multi-year accessibility plans on their websites. These plans must explain how they will prevent and remove barriers. Organizations must update their plans at least every five years.

Organizations must also file accessibility reports.

Municipal Accessibility Advisory Committees

Municipalities with at least 10,000 residents must set up accessibility advisory committees. The majority of committee members must be people with disabilities. These committees advise municipal councils on accessibility issues.

Municipalities must consult their accessibility committees when developing and reviewing their accessibility plans. They must also consult their committees about accessible taxis and about building or renovating bus stops, recreational trails, parks, outdoor rest areas and parking spaces.

Procurement (buying or leasing goods, services or facilities)

Public sector organizations must take accessibility into account when buying or renting goods, services or facilities.

Click here to learn more about the AODA.